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Delivery & Returns

Download Returns Form - Click Here

What is your returns policy ?
 

We are happy to refund your goods provided that they are undamaged, unused and in their original resellable condition within 60 days of purchase. Be careful to not rip or tear the original packaging if you wish to return or exchange your item(s). (Pit bikes and electric bikes must not be removed from their box or assembled in any way).

* Please note we do not offer refunds on graphic kits if the plastic packaging is opened or broken. All graphic kits are quality checked by a member of our online team before they are sent out so we can ensure all correct pieces are in the packet. 

Returns normally fall into two categories:

1. Items returned because they are damaged, defective or sent incorrectly.

2. Items returned for cancellation or exchange.

1. Items returned because they are damaged, defective or sent incorrectly

If you are returning an item because of an error on our part or because it is damaged or defective, please return the item to us and we will sort out your order or replace the item. 

We must receive the returned items in a resellable condition, do not rip the original packaging for example. We reserve the right to refuse items sent back with defaced or damaged packaging or to charge for the packaging to be replaced.

AT Motocross will check over all items that get returned to us as damaged or defective. In the case that we find there is no fault, we reserve the right to re-charge you for the item/s and recover the postage costs and expenses from you. 

2. Items cancelled or returned for refund or exchange

If you are not 100% satisfied with your goods you have the right to return them, unused and in original condition with tags attached and packaging un-damaged within 60 days of the day you place your order. Please contact us to let us know if you require a refund or exchange. If we haven't received the order back by the 60th day then no refund will be issued.

Products that are purposely ordered for a fitment attempt on a brand that it is not advertised to fit will incur a 15% handling charge.

Please note if you have decided you don't want to keep your order and it is not damaged or sent incorrectly by ourselves then we have the right to deduct our shipping costs from the refund. (Royal mail £4.99, DPD £6.99)

Buyers who wish to return there unwanted items would need to organise there own return postage.

 

*In the case of a refund being due, we aim to process this within 7 days of receiving your items back to us. This allows sufficient time to process your refund claim and contact the various parties involved. 

Return Address

Please send the item back to the address below with a copy of your invoice and returns slip you were provided with. Failure to provide this information to us will result in a delayed refund.

AT Motocross

Unit 12, Longton Industrial Estate
Winterstoke Road,
Weston-Super-Mare
BS23 3YB

 

Shipping & Delivery

AT Motocross prides itself in sending out goods to it's customers as fast as possible. We make sure your items are well packaged so they arrive with you safely. 

UK based Customers: 

Free Delivery over £50 - Orders are dispatched within 24/48 hours with a next day courier or a tracked Royal Mail service. 

Standard UK Delivery - £5.00

Pit bike & Quad bikes carry an increased shipping cost and can take up to 4-5 days and will be delivered in a crate.

Overseas Customers:

Europe Delivery - Orders are sent out with UPS or Royal at the cost of £14.99 

Rest of World Delivery - Orders are sent out UPS at the cost of £59.99 

Please choose the required delivery option at the checkout. 

 

Lost or Damaged Items:

If an item is not received you must notify us in writing or via email within 14 days, this allows us to make a claim against the carrier or follow up with them. Items that our reported after this period cannot be refunded. 

If an item is damaged upon arrival, please notify us within 48 hours of receipt. Claims made after this time cannot be warranted.